Job Description: Telecommunicator (911 Dispatcher)

Position Concept:

The Telecommunicator performs public safety communication tasks involving the receipt and transmission of nonemergency and 911 emergency calls and the operation of radio and computer equipment to dispatch calls for service. The member performs technical and operational duties and tasks, specific to the position. Position assignment may be Law Enforcement, Fire, or Emergency Services dispatcher; all disciplines requiring specialized skills. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with coworkers, responding politely to citizens, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The telecommunicator may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Essential Functions:

• Operate computer

• Operate telephone system and TDD

• Initiate a public safety field response, provide information, make referral or take message. Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies.

• Monitor the status and locations of all emergency response equipment, determine readiness to respond to additional calls.

• Dispatch calls for service/assistance based on location, availability, and type of call.

• Request additional resources/mutual aid from other sources as needed.

• Contact other agencies by telephone or radio as needed.

• Maintain professional training and certifications

• Maintain a complete status of on duty Law Enforcement and Fire Personnel

• Direct resources during major/mass casualty incidents

• Relay pertinent data, direction, and messages via radio and telephone to field personnel and administrative staff.

Education, Professional Certification, or License:

• High School or GED

• Oklahoma Driver’s License

• NCIC certification within 6 months of employment

• Successfully complete 40-hour Basic Telecommunicator Certification within 6 months employment.

• Successfully complete 240 hours floor training within 6 months employment.

•  Successfully complete CPR, and TDD training with 6 months employment.

• Complete State Certification course for Emergency 911 Telecommunicators – if required.

Environmental Conditions:

• Works under very stressful conditions.

•  Works holidays and rotating shifts.

Required Skills:

• Keyboarding

• Basic English Grammar

• Ability to speak unencumbered

• Telephone

• Interpersonal

• Organizational

• Record Keeping

• Maintain Confidentiality

• React quickly, calmly and with good judgement during emergency situations

• Testify in court and represent the City of Catoosa with a positive and professional image.

• Follow instructions

• Coordinate a number of activities at the same time under intense stress.

Physical Requirements:

• Sit for extended periods of time

• See at normal range or with accommodations

• Hear at a normal level or with accommodations

• Speak English Understandably

• Manual dexterity

• Ambulate independently

• Recognize colors

• Reach

• Mental alertness

• Bend/squat

• Lift/carry 30 lbs.

• Look at the computer monitor for extended periods

• Type on computer keyboard for extended periods

All applications should be emailed to Amanda Tobey or dropped off at Catoosa Police Department